A broker discovers that an affiliated agent has been telling buyers the brokerage represents them exclusively, when in fact the firm has a written dual agency policy. What is the broker's appropriate next step?
- Ignore the issue as long as the agent meant well
- Correct the misrepresentation and ensure the agent follows proper disclosure practices going forward
- Wait until a client files a formal complaint before acting
- Terminate the agent's real estate license, since only the broker can do so
Show answer & explanation
Correct the misrepresentation and ensure the agent follows proper disclosure practices going forward — Because supervision requires brokers to correct known compliance problems, a broker who learns of a misrepresentation must act promptly to fix it and prevent recurrence.
Source: PSI National Real Estate Exam Content Outline — Broker Supplement